Delivery & Read Receipts in Outlook

I got a request for some help with this particular topic this morning so thought I'd pass it along. First of all, I think it's worth mentioning the difference between the two: a delivery notification means that the email was delivered to the server & a read receipt means the email was actually opened by someone on the other end of the message. Another point worth mentioning is that the user opening your message will normally have to "ok" you getting the notification that your message has … [Read more...]